Terms and Conditions of Service
People Trace Australia does not offer refunds under any circumstances. Although we strive for positive outcomes in the majority of cases, please be advised that this commitment is a condition of our competitive pricing structure.
Our team consistently aims for successful results and values efficiency, as we understand the importance of your investment. However, guaranteeing a result in every instance is neither feasible nor realistic. In certain cases, a subject may have taken extensive measures to conceal their identity and presence, such as using aliases, avoiding social media, and maintaining a minimal digital or physical footprint. Such efforts can hinder our ability to obtain specific information, including addresses or contact details.
We accept no liability or responsibility for any loss or adverse consequences resulting from the use of our website or services. All services offered by People Trace Australia are intended to be used lawfully and in compliance with applicable state and federal regulations. Clients assume full responsibility for ensuring that they abide by all relevant laws before, during, and after utilizing People Trace Australia’s services, and must refrain from using any information obtained unlawfully or irresponsibly.
People Trace Australia provides investigative and skip-tracing services and shall not be liable under any legal framework for the misuse of information resulting from services rendered. No claim for special or consequential damages may be brought against People Trace Australia in relation to any loss arising from the use of our services, and all purchases from People Trace Australia and its associated websites are considered final.
People Trace Australia operates strictly within the boundaries of criminal and civil law and will not knowingly engage in actions that violate applicable legal standards. Investigative services will only proceed where there is no indication or reason to believe that the subject (i.e., the individual being located) will experience psychological or physical harm. Clients are required to promptly inform People Trace Australia of any information that may contradict this understanding.
We reserve the right to make operational decisions based on industry standards, especially concerning the safety of the subject, client, and investigators involved. People Trace Australia will rely on the truthfulness, accuracy, and completeness of all information and statements provided by the client throughout the investigation.
All information shared by People Trace Australia is privileged and provided without prejudice or liability regarding general or personal information concerning involved parties.
